15%off use code: FALLSALE Available for wholesale.

Frequently Asked Questions

Welcome to our FAQ Page

Products

All of our candles are made in Amsterdam. Each candle is hand-poured to make sure that it's poured correctly and ensure an even top. All of our candles are made in small batches. 

Yes! All of our candles are vegan. We make sure we use only 100% soy wax and that all of our fragrances are free of any animal-derived products. 

We use fragrance oils that have a medium scent throw. All of our fragrances are free of paraffin, phthalates, parabens, formaldehyde, direct CRMs, and Lyral. 

We don't use essential oils because most of them are not suitable for burning or mixing with soy wax. Additionally, we decided not to use essential oils since it would drive up our prices while the quality wouldn't remain the same.

There are several factors that might alter the burning time of a candle. We use 100% soy wax which makes your candle burn slower and longer. Additionally, we use wood wicks that help your candle last longer by burning slower than other wicks. We made several tests and our candles can last up to 32 hours when you burn them correctly.

Soy wax has memory meaning that it will only melt until the last part where the wax touched. That is why would like to remind you to ensure the candle burns evenly until you reach a melt pool. Meaning, until all the wax in the surface melts and touches the edges of the glass container.

Returns

Here at Candle Lab we do our utmost to provide you with the best candle experience. If the product is not as you expected then you can return or exchange your candle within 14 days of receiving your order. Please contact us as soon as possible to provide you with the shipping address. We can only accept products in their original packaging and unused. The cost associated with returns and exchange lay on the consumer. 

You can brighten (here we go with our puns again) someones day by gifting them a candle. Maybe something to consider?

Shipping

Yes, please make sure to add the correct address in the checkout page. We will send you a copy of the invoice to your email instead to the address. 

Yes, we do! Make sure you mark the "is this a gift?" box to let us know which candles are presents. You can also add a personalised note in the "additional information" field at checkout so we can hand write your message!

All of our gift wrapping is gender neutral and made out of recycled material.

Shipping within the Netherlands is €6,75. It depends on which country you are sending it to. Please check the checkout page, it will give you the exact amount per country when you enter the delivery address. 

At the moment we ship candles within 3-5 business days. We do our best to send the order as soon as possible however, there might be delays with the shipping company. 

You will receive a track and trace code in your email (check spam) once the shipping company has received your package. Currently, International orders can't be tracked and traced.